Warranty & returns

Every build is regulated,
then guaranteed.

Each watch is assembled, regulated across six positions, and pressure tested before it ships. If something isn't right, we fix it.

Movement

Full 2-year coverage on the NH34/35/36/38 automatic movement against manufacturing defects.

Case & bezel

12 months against manufacturing defects in the case, bezel, and crown assembly.

Strap & crystal

Straps and sapphire/acrylic crystals are covered against manufacturing defects at delivery, not general wear.

Not covered

14-day right of withdrawal

Not right for you? EU consumers have the right to withdraw from an order within 14 days of delivery, no reason required. Return an unworn piece in its original packaging within that window and we'll refund the item price plus standard delivery — you cover the cost of sending it back. Reach out via the request form to start a warranty claim or a return.